Scheduled Maintenance — We're actively making improvements. You may experience brief interruptions.

Privacy Policy

Last updated: April 2026

FreelanceAudioVisual.com ("we," "us," or "our") is operated by GenArt Studios (genartstudios.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit freelanceaudiovisual.com (the "Site") or use our services. By accessing the Site you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

1.1 Information You Provide

  • Account information: name, email address, password, and role (technician or company).
  • Profile information: city, state, zip code, phone number, specialties, bio, years of experience, profile photo, and portfolio images.
  • Company information: company name, website, description, and logo.
  • Job post content: job title, description, location, compensation, and contact details.
  • Payment information: billing details processed securely through Stripe. We do not store your full credit card number on our servers.
  • Communications: messages sent through the Site, contact form submissions, and email correspondence.

1.2 Information Collected Automatically

  • Usage data: pages visited, time spent on pages, referring URLs, browser type, device type, and operating system.
  • IP address: used for rate limiting, security, and approximate geographic location.
  • Cookies and similar technologies: session cookies, authentication tokens, and analytics identifiers (see Section 5).

1.3 Google Calendar Data

If you choose to connect your Google Calendar, we access only your free/busy information to display your availability on your profile. We never access, read, store, or share the titles, descriptions, attendees, or any other details of your calendar events. You can disconnect Google Calendar at any time from your dashboard privacy settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Directory listing: displaying your public profile in our searchable technician directory so companies and event producers can find and hire you.
  • Crew management: enabling companies to search for, message, and manage crews for their productions and events.
  • Communication: sending transactional emails (account verification, password resets, notifications) and, with your consent, promotional updates.
  • Payment processing: processing subscriptions, job post purchases, and featured listing fees through Stripe.
  • Analytics: understanding how the Site is used so we can improve the experience and identify issues.
  • Security and integrity: rate limiting, fraud prevention, abuse detection, and enforcing our Terms of Service.
  • Legal compliance: complying with applicable laws, regulations, and legal processes.

3. Third-Party Services

We share information with the following third-party service providers, each of which has its own privacy policy:

  • Stripe — payment processing. Stripe receives your billing information directly and is PCI DSS compliant. Stripe Privacy Policy
  • Google Analytics — web analytics to understand Site usage. Google Privacy Policy
  • Google AdSense — ad serving. Google may use cookies to serve personalized ads based on your browsing history. Google Ads Policy
  • Google Calendar API — used solely to read free/busy availability when you connect your calendar. See Section 1.3 above. Google API Services User Data Policy
  • Resend — transactional email delivery. Resend Privacy Policy
  • Amazon Associates — our Resource Center may contain affiliate links to products on Amazon. Amazon may collect data through those links per their privacy policy.

We do not sell your personal information to third parties.

4. Data Sharing

Beyond the third-party services listed above, we may share your information in the following limited circumstances:

  • Public profile data: information you include in your technician or company profile is publicly visible in the directory.
  • Legal requirements: when required by law, subpoena, court order, or governmental request.
  • Business transfer: in connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
  • With your consent: when you explicitly authorize us to share information with a specific party.

5. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential cookies: required for authentication, session management, and Site security. These cannot be disabled.
  • Analytics cookies: used by Google Analytics to collect aggregated usage statistics. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
  • Advertising cookies: used by Google AdSense to serve relevant ads. You can manage ad personalization at Google Ads Settings.

Most web browsers allow you to control cookies through their settings. Disabling essential cookies may prevent you from using certain features of the Site.

6. Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide you services. You may:

  • Export your data: request a machine-readable copy of your personal data from your dashboard privacy settings.
  • Delete your account: permanently delete your account and all associated data from your dashboard privacy settings. This action is irreversible.
  • Request deletion: email us at support@freelanceaudiovisual.com if you need assistance.

After account deletion, we may retain certain information as required by law (e.g., payment records for tax purposes) or to resolve disputes. Anonymized, aggregated data that cannot identify you may be retained indefinitely for analytics.

7. Google Calendar — Limited Use Disclosure

FreelanceAudioVisual.com's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We only request access to your calendar's free/busy information.
  • We never read, store, or share event titles, descriptions, attendees, locations, or attachments.
  • We do not use Google Calendar data for advertising or to serve ads.
  • We do not allow humans to read your Google Calendar data unless you provide explicit consent, it is necessary for security purposes, or it is required by law.
  • You can revoke access at any time through your dashboard privacy settings or through your Google Account permissions.

8. Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed passwords, secure session management, and regular security reviews. Payment data is handled entirely by Stripe and never touches our servers. While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights (CCPA and State Laws)

If you are a resident of California or another state with applicable privacy legislation, you may have the following rights:

  • Right to know: request the categories and specific pieces of personal information we have collected about you.
  • Right to delete: request deletion of your personal information, subject to certain exceptions.
  • Right to correct: request correction of inaccurate personal information.
  • Right to opt out of sale: we do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
  • Non-discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise these rights, email support@freelanceaudiovisual.com with "Privacy Request" in the subject line. We will respond within 45 days.

10. Children's Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us at support@freelanceaudiovisual.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Terms of ServiceContact UsBack to Home